Privacy Policy

Account information about our customers (the trades businesses) and their staff: names, work email addresses, a hashed password (we never see the real one), company details like business name, phone, address, logo and GST number, and basic usage records such as sign-in times.

Customer information that a business enters about its own customers to build quotes: names, phone numbers, emails, job addresses, quote details, and the customer's approval or change request on a quote link. For this information the business is in control: it decides what to collect and is responsible for having its customers' consent. We store and process it only to provide the service to that business.

• Running the app: signing you in, saving quotes, making PDFs and customer links, showing when a link was viewed or approved.
• Support, billing, security (for example spotting abuse or fixing errors), and keeping records the law requires.
• Sending you service messages about your account. Marketing email only follows Canada's Anti-Spam Legislation (CASL): every message says who we are and has a working unsubscribe.

• We don't sell personal information or share it for advertising.
• We don't contact a business's customers. Quote links are shared by the business, not by us.
• We don't use customer information to train AI models.

We use a small number of providers who process information on our behalf under their own security and privacy commitments:

• Vercel (website and app hosting) and Neon (database). Data is stored in the United States.
• Google Workspace (our email).
• If a business turns on voice quoting: Deepgram (speech-to-text) and OpenAI (turning the transcript into line items). Audio is sent for processing and not kept by VoiceQuote.
• Address suggestions use Photon / OpenStreetMap; only the typed address text is sent.

Because some providers are outside Canada, information may be processed in the United States and be subject to its laws. We choose providers that protect information to a standard comparable to Canadian law.

We use only the cookies needed to run the app: a sign-in session cookie, and a short-lived cookie for the try-it demo. No advertising or cross-site tracking cookies.

• Account and quote data: while the account is active. After a business cancels, we delete it within 90 days unless the law requires us to keep something longer (for example billing records, generally 6 years for Canadian tax rules).
• Demo sandboxes: deleted automatically within about 24 hours.
• Server error logs: 30 days. Short-term database backups roll off on their own.

Everything travels over HTTPS. Passwords are hashed. Each business's data is kept separate and only its own team can see it. Customer quote links use long random tokens, are hidden from search engines, and can be turned off by the business at any time. No system is perfect; if a breach creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner as the law requires.

You can ask to see, correct, or delete your personal information, or withdraw consent (which may mean we can't provide the service). Business owners can download their quotes and price book any time from Company → Export your data.

If you're a customer of a business that uses VoiceQuote, contact that business first; we'll help them respond. Email hello@voicequote.ca and we'll reply within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

If we change this policy in a meaningful way we'll update the date above and tell account owners by email. See also our Terms of Service.